FountainsGardensAndMore.com ships all U.S. bound packages via UPS Ground, Fedex Ground or US Postal Service (Alaska & Hawaii only). We do not currently ship internationally. We do our best to ship all orders on the day they are received (Monday - Friday) or on the next business day.
Standard UPS Ground Shipping and Fedex Ground is calculated as 12% of the order total. Minimum shipping charge is $7.50. Shipping destination within the 48 continental states. No PO Boxes.
DHL Express & Fedex Express Shipping is calculated as 30% of the order total. Minimum shipping charge is $40.00. Shipping destination within the 48 continental states. No PO Boxes.
Sales tax is added to all shipments within the state of California. Within Santa Clara County, sales tax is calculated at 8.25%. All other California counties, sales tax is 7.25%.
Credit Card Policy - We accept Visa, MasterCard and Discover. Once processed, we do not store your credit card information on our site.
Checks or Money Orders – we do accept mail orders. Order will not be shipped until check has cleared. Please send your order and payment to
HanSpring
1765 Landess Ave. #227
Milpitas, CA. 95035
Return Policy
Contact us first in the case of broken or defective items. Because all shipments are insured by us, we may not require a return if the item is broken or defective. Read below for the policies on different types of returns.
For Broken or Defective Items
If an item reaches you in less than satisfactory condition, please contact us immediately and we will determine whether a credit or replacement is in order. We will provide you instructions on returning and / or receiving a replacement item. You must contact us within 30 days of receipt of merchandise. You may report a lost, broken or missing item by phone or e-mail (see below).
Returns for non-defective, non-broken items
Returns for non-defective, non-broken items must be returned within 30 days. Merchandise must be in it's original packaging and must be in resaleable condition. Merchandise, merchandise packaging, and inner packing must bear no markings or otherwise be defaced or damaged. No credit will be given for items not meeting these conditions.
There will be a 20% restocking charge on all non-broken, non-defective items. Shipping will not be refunded on non-broken, non-defective items. You must contact us for a Return Authorization before returning merchandise.
If you desire to return an item, please contact Customer Service for Return Coordination via phone or e-mail.
Phone: 408-607-6813
E-mail: customerservice@fountainsgardensandmore.com
